How to Use Fasttaxi Driver App

Fasttaxi collects 15% of each trip completed by driver. This 15% plus 5% tax which is charged to the customer are collected from the driver’s wallet if customer choose to pay with Cash. If customer’s mode of payment is Card, then nothing is deducted from the driver’s account, instead 85% of the ride fare will be added to the driver’s account.

Note: If customer choose to pay with cash and driver does not have sufficient balance in his wallet, the driver’s wallet will be left with a negative balance and this negative balance can accumulate to -2000. Once a driver’s wallet hits -2000, the driver can no longer receive ride requests from customers until he clears his negative balance. Therefore drivers are advised to always fund their wallets and always clear their negative balance to avoid uninterrupted service.

When a customer sends you a ride request, you’ll see the customer’s name, pickup location and drop off location on your phone screen. Along with this you’ll see ACCEPT and REJECT button, and also a CALL button.

Tap ACCEPT if you will like to process the trip
Tap REJECT if for one reason or the other you don’t want to process the trip

If you tap ACCEPT, you’re expected to drive to the customer’s pickup location. However, you’re advised to first call the customer to find out about the customer’s exact location since some customer’s location may be difficult for the map to locate. Once the customer confirms his/her pickup location, kindly drive there.
On getting to the customer’s location you’ll see a big ARRIVED button on the app screen, Tap it.

Once you’re there, CALL the customer to inform him/her that you’re there. Now, on the app screen you’ll see Two major buttons: WAIT and START TRIP. You’ll also see the CANCEL button.

If the customer is ready to get on the trip, invite the customer into your car and tap START TRIP. Wait and watch the app and make sure you can now see END TRIP. Please do not tap END TRIP until you reach the customer’s final destination. Once you are sure the trip has started, that is if you can now see END TRIP, start driving to the customer’s destination.

If when you get to the customer’s pickup location and the customer isn’t ready to move and asks you to wait, kindly tap WAIT on your app. The customer will be charged for the time you waited for him/her. When the customer is ready tap the UNPAUSE icon and then tap START TRIP. If while you’re on trip the customer requests that you stop on the way, maybe he/she wants to use ATM or do any other thing during the trip, kindly tap WAIT. The customer will be charged for your waiting and this waiting charge will be added to the customer’s final fare. Always tap UNPAUSE ICON after you’ve finished waiting.
Now once you’ve taken the customer to his/her final destination, tap END TRIP.

At the end of the trip you’ll see an INVOICE on your app screen. Kindly rate the customer by selecting the star the customer deserves and then comment on the customer if he/she is nice or whatever it is that you have to say about the customer and tap SEND. Congrats: you have just succeeded in completing a trip!

Note: Only use the CANCEL button if for one reason or the other the trip is no longer possible.

1. Login to the app
2. Tap the Menu icon at the left
3. Tap Payment
4. Tap Add Card
5. Enter your Card Number, Expiry Date and Cvv2
6. Tap CONFIRM
7. Enter your Card Pin on the popup page
8. Enter the OTP sent to your phone (if any)
9. Tap COMPLETE
Note: Your card will be charged N50 as a test to make sure your Card is working properly.
This N50 will be automatically added to your wallet.

Note: If you are adding a second card, you need to tell Fasttaxi the card you wish to use for your payments by setting your default card. To do this, kindly tap the “good” icon next to the card you wish to make your default payment card. If the good icon color is GREEN, then it’s currently your default card. If it’s not green, then its saying the card is currently inactive. Tap the good icon at anytime to activate it.

Your withdrawal account is the account where you withdraw your earnings to if customer choose to pay with Card.
1. Login to the app
2. Tap the Menu icon at the Left
3. Tap Payment
4. Tap Add Account
5. Select your bank
6. Enter your account number
7. Tick your account type and Tap CONFIRM

1. Login to the app
2. Tap the Menu icon at the Left
3. Tap Wallet
4. Tap Withdraw
5. Enter the amount you wish to withdraw
6. Tap Withdraw
7. You will receive the amount in your account instantly
Note: you will be charged N100 for every withdrawal you do

1. Login to the app
2. Tap the Menu icon at the Left
3. Tap Profile
4. Tap Edit and change the details you wish to change
5. If you wish to add your profile photo,Tap the Profile Photo image you see
6. Select the photo from your Gallery
7. Tap Update