How to Use Fasttaxi Riders App

1. Login to the app
2. The app will attempt to automatically fetch your current location. Check if the location the app is showing you is correct.
If it’s not correct, Tap the Pickup from field and type your correct area. Type only the area, don’t enter your full address. E.g enter Airport Road Benin City, Ugbowo Benin City, etc.

3. Tap FastBasic to select it
4. Tap RIDE NOW
5. Tap Enter drop location and enter the address of where you are taking the ride to.
6. The app will calculate your fare
7. Tap Payment and tap your Payment method. You have Cash, Card or Wallet to choose from
8. Tap CONFIRM BOOKING
9. Your request will be sent to the driver closest to you. Kindly wait for the driver to accept your request
10. If the driver accepts your request, you will get a notification on your phone that the driver has accepted your request. Wait as he drives to pick you up.

Ensure that the phone number you used to register on the app is always on in case if the driver needs to call you.

Issues you may have:

1. If you are seeing the world map or map of Africa instead of seeing your current location in the app, do the following:

Open Google Maps and just try to use it. If you don’t have Google maps go to play store (for android users) or app store (for iOS users) and install it.

After attempting to use Google Maps, Open the Fasttaxi app again. That will do the magic.

1. Login to the app
2. Tap the Menu icon at the left
3. Tap Payment
4. Tap Add Card
5. Enter your Card Number (see picture below)

6. Enter your Expiry Date (See image below)

7. Enter your Cvv2 (This is the last 3 or the only 3 digits at the back of your card: See below)

8. Tap CONFIRM
9. Enter your Card Pin on the popup page (This is your ATM Card pin)
8. Enter the OTP sent to your phone (if any)
9. Tap COMPLETE
Note: Your card will be charged N50 as a test to make sure your Card is working properly. This N50 will be automatically added to your wallet.

1. Login to the app
2. Tap the menu icon at the left
3. Tap History
4. Tap the ride you wish to check its history and the details will be shown to you

Your withdrawal account is the account where you withdraw your referral earnings to
1. Login to the app
2. Tap the Menu icon at the Left
3. Tap Payment
4. Tap Add Account
5. Select your bank
6. Enter your account number
7. Tick your account type and Tap CONFIRM

1. Login to the app
2. Tap the Menu icon at the Left
3. Tap Wallet
4. Enter the amount you wish to add
5. Tap ADD
6. The amount you wish to add will be deducted from your Card and added to your wallet automatically.
Note:
1. You can only add money to your wallet if you have added your ATM/Debit/Credit Card or Bank Account
2. You will be charged a fee of 1.5% whenever you use your Card to add money to your wallet. This fee will be deducted from the amount you’re adding to your wallet.

If you’re having any technical issues with the app, kindly try the following:

1. Check Play Store for Android users or App Store for iOS users to see if you need to update the app
2. If needed, update your phone operating system
3. If the app is frozen, please restart your phone
4. If the issue still isn’t solved, kindly reinstall the app if nothing else fixes the problem

If after trying all these the issue persists, kindly contact Customer Support through the app.

Ride Later is for passengers who wish to ride on a later date or time. If for example you need a cab by 8 am tomorrow, you can use the Ride Now feature of the app to schedule the ride for 8 am tomorrow. Here’s how:
1. Login to the app
2. The app automatically gets your pickup location
3. Enter your drop off location
4. Select your Ride Type, e.g: FastBasic
5. Tap RIDE Later
6. Select Date and Time
7. Tap OK
8. Select Payment Method
9. Tap Confirm Booking

Note: Your request will be sent to a driver close to your location 10 minutes before the scheduled time. This means you may get a driver earlier than you anticipated.