Processing of personal information
By installing and signing up with Fastaxi App, you hereby grant your consent for the processing of their personal information during the installation of the Fasttaxi app.
Your information is collected and handled by the organization, Fasttaxi Limited pseudonym “Fasttaxi”. Fasttaxi only collects and processes the personal information you submitted during the installation and use of the Fasttaxi app. Your disclosure of your geographical location data is a precondition for utilizing the Fasttaxi app.
- What type of personal information we collect and process
- Name, telephone number, e-mail address, feedback ratings and payment information of the app user;
- Geographical location of the user, the time of provision of service and the destination;
- Identification data of the device on which the Fasttaxi app has been installed;
- Cookies of the fasttaxi.com.ng website save the website user’s telephone number and geographic location data.
- The purpose of collecting and the period of processing of personal information
- We collect and process your personal information to enable us match you up with a driver;
- We forward the data of your geographical location and telephone number to the driver to enable us decide whether you are located nearby;
- We may use your personal data to resolve driver´s service quality issues;
- We use your contact details to notify you of updates to the Fasttaxi app;
- We collect data of the routes you take when riding to analyse the geographic coverage in order to make recommendations to the drivers;
- The personal information collected from you via the Fasttaxi app will not be used for identification of persons or their locations, nor for the purpose of behavioural marketing;
- We will hold and process your personal data only for the period your account is activated.
- The method of collecting personal data
- The information we collect from you are your names, telephone numbers and e-mail addresses of Fasttaxi app, and we collect them during installation of the Fasttaxi App.
- We only collect data on your geographic location if the Fasttaxi app has been activated;
- The collection of your geographic location data stops after you close the Fasttaxi app on your device.
- Disclosure of personal information to third parties
- Your personal information is only disclosed to those drivers who have activated the Fasttaxi Driver app; in such case, they will see your name, telephone number and geographic location;
- After providing the service, your name will remain visible to the driver for 24 hours. This is important for drivers to resolve any issues associated with service provision, e.g., to contact you if an item was left behind in the car;
- The feedback on the quality of the service is not visible to drivers and they do not receive information on your name and telephone number when you provide feedback;
- We shall be entitled to disclose your personal information if we are required by any regulatory body or Government authority or official or any security agency for the purposes of conducting an investigation into an alleged crime.
- Security and deletion of information
- Any personal information collected in the course of providing the Fasttaxi service is transferred to and stored in our data centres located in United States. Only authorised employees of Fasttaxi and local service providers have access to the personal information and they may access the information only for the purpose of resolving issues associated with the use of the Fasttaxi app (including disputes with the drivers);
- If you would like to delete your personal information collected by us, you can do so by submitting a written request to our customer support via email@example.com. After receiving the request we will delete the account and any personal information associated with the account if there are no outstanding payments. After the deletion, your personal information will be anonymized and used for analytics only;
- Please note that when you uninstall Fasttaxi App from your device, it does not delete your personal information. If you want to delete your personal information collected by Fasttaxi, please send a written request by email as indicated above. You should also bear in mind that the request to delete personal information is possible only if we delete your account. As a result of that, you will not be able to use Fasttaxi services under your existing account.
- If you presume that we (or any other Fasttaxi entity processing your personal information) carry such processing in contradiction with your personal rights or in contradiction with the law, in particular if the personal information is inaccurate, you may:
- a) ask us (and/or any other Fasttaxi entity processing your personal information) for an explanation;
- b) require us (and/or any other Fasttaxi entity processing your personal information) to remedy the arisen state of affairs (in particular by blocking, correction or supplementing of personal information);
- c) appeal directly to the respective data protection authority having the jurisdiction over your personal information.
- Direct marketing
- We only use your e-mail address and phone number for sharing our product related marketing messages if you have given a respective consent on the fasttaxi.com.ng website or in the Fasttaxi app. If you no longer wish to receive direct marketing messages, please click the “Unsubscribe” link in the header of our e-mail or Profile section of Fasttaxi mobile App.
- Personal data of taxi drivers
- We only collect and process personal information of drivers to the extent necessary for verifying the driver’s qualifications for pursuing this professional activity and safeguarding the contractual relations associated with the Fasttaxi driver app service.
- Using the Fasttaxi driver app with dispatch feature, a service operator can see your geographic location, information on dispatches and the times of using the service. If you would like for your geographic location not to be visible to the dispatch operator, you must disable the app.